MeCure Industries Plc | Version 1.0 | December 2025
MeCure Industries Plc (the Company) is committed to delivering exceptional service to all our shareholders. It is our desire to ensure continuous improvement of our service to ensure we meet the needs and expectations of our shareholder and get their appraisal via feedback on our performance.
A complaint for the purpose of this policy is defined as an “expression of dissatisfaction made to an organization related to its services or the complaints handling process itself, where a response or resolution is expressly or impliedly expected.
This policy shall provide detailed guide for the management of shareholders’ issues and complaints by the company. The policy is therefore issued in line with the requirements of our regulators i.e. Securities and Exchange Commission (SEC) and Nigerian Exchange Limited (NGX Limited).
This policy is designed to ensure enquiries and complaints from MeCure’s shareholders are managed in an efficient, fair and timely manner. It enables MeCure’s shareholders to access the appropriate company’s contacts who will handle their specific complaints, resolutions and feedback.
This policy only relates to MeCure shareholders, and does not extend to customers, suppliers or other stakeholders. MeCure’s Registrar which is our shares Registry - (Cordros Registrar) has its own resolutions handling procedures and policies, which are not governed by this policy. The share registry may be contacted on the details provided in section 13 of this policy.
This policy shall not apply to complaints on matters that are before a court of Law or which do not relate to Shareholders’ rights, interests & privileges.
The Company is committed to providing high standards of services for shareholders, including:
Unless otherwise described in this policy, the following terms and definitions apply throughout this policy:
There are a number of ways shareholders can access relevant information about their shareholdings and make related enquiries and complaints.
a) Shareholders can access detailed information on MeCure’s website at www.mecure.com to assist shareholders with managing their shareholdings, including:
b) Contact of the Registrar: Shareholders who wish to make an enquiry or complaint about their shareholding should initially contact MeCure’s Registrar (see the contact details set out in section 13 of this policy). The share registry manages all the registered information relating to all shareholdings, including:
c) Contact of MeCure’s Company Secretary: If the share registry is unable to satisfactorily fulfill shareholders’ enquiries and resolve complaints then shareholders should contact Me Cure’s Company Secretariat (see the contact details set out in section 14 of this policy).
The Company is committed to responding to shareholders’ enquiries and complaints fairly and promptly, whether by email, telephone, or post. Once the enquiry has been received, the Company Secretariat will:
The Company will commence an investigation into the enquiry or complaint within one business day of receiving notice from the shareholder. The Company will provide a response within a reasonable period, and not later than five business days. If the Company is not in a position to respond within five business days, then the Company will contact the shareholder to acknowledge receipt of the enquiry or complaint and confirm that the matter is being investigated. Delays may be experienced in some situations, including where documents need to be retrieved from storage. The Company will respond using the same or similar medium that was used for the initial enquiry, whether by email, phone or post unless otherwise notified to or agreed with the shareholder.
The Company will record details about an enquiry or complaint to assist in the thorough investigation of the matter, which may include recording all or some of the following information: The date that the enquiry or complaint was received; Name of the shareholder; Shareholder Reference Number (SRN) or Holder Identification Number (HIN); Telephone number or other contact details; Nature of enquiry or complaint; What the shareholder is seeking; Whether there is any cost associated; Action taken; and Copy of all correspondence sent to the shareholder.
During the course of investigating a shareholder’s enquiry, complaint or feedback, the Company may liaise with the company’s share registry. If necessary, MeCure’s engagement with the share registry will include:
If the circumstances require, a shareholder enquiry or complaint that is received by the Company may be escalated to the Company’s Executive Management, and if necessary, to the Co-CEOs.
Once the Company has received an enquiry or complaint, THE Company will then: Commence an investigation; Determine whether the enquiry or complaint relates to a breach of legislative or regulatory requirements and if so, determine what notification to the regulatory body is appropriate (if any); Determine the course of action; and Communicate the response to the shareholder.
The Company’s Registrar may be contacted using the following details: The Registrar, Cordros Registrars Limited. No. 21, Norman Williams Street, Ikoyi, P.O. Box 75590, Victoria Island, Lagos. Telephone: 0700-267-3767 E-mail: contactcentre@cordros.com or Website: www.cordros.com
Shareholders seeking more information about the company are invited to contact the office of the Company Secretary at: Me Cure Industries Corporate Office, Debo Industrial Compound, Plot 6, Block H, Oshodi-Apapa Expressway, Oshodi, Lagos, Nigeria.
E-mail: legal@mecure.com or Website: www.mecure.com
All general enquiries regarding MeCure Industries Plc should be directed to the Company's Corporate Office at: Debo Industrial Compound, Plot 6, Block H, Oshodi-Apapa Expressway, Oshodi, Lagos, Nigeria.
E-mail: legal@mecure.com or Website: www.mecure.com
MeCure Industries Plc’s shares are traded on the floor of the Nigerian Exchange Limited in Lagos, Nigeria. MeCure is therefore subject to the regulatory framework of the Exchange with respect to shares’ management and corporate governance issues. The Exchange will therefore be notified of issues relating to shareholders’ complaint that prove difficult to resolve either by the Company or its Registrar. In exceptional circumstances, the Securities & Exchange Commission as a government regulatory body may be contacted to arbitrate over serious shareholders’ complaints and give necessary direction to the parties involved.
This policy is available on the Company’s website at www.mecure.com A copy of the policy may be requested by contacting The Company Secretariat (see section 14 of this policy for contact details).
The Company will make available sufficient resources so that shareholders’ enquiries and complaints may be dealt with adequately, and in an efficient and timely manner. Where changes to systems, policies and procedures are required, the Company will investigate potential solutions and apportion resources where necessary.
Wherever possible, and subject to statutory requirements, the Company will not charge shareholders for making enquiries, giving feedback, providing a response towards resolving an issue. Shareholders are regularly informed that in some circumstances the share registry may charge shareholders, including resending old dividend statements upon request by shareholders.
The Company will regularly review this policy and the procedures concerning shareholders’ enquiries, complaints and feedback. As part of the review, the Company will identify and analyse systemic and recurring problems and put in place remedial actions to prevent recurrence of similar problems. Any changes or subsequent versions of this policy will be published on the Company’s website.